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Privacy Policy

Welcome to Spreadical. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered review collection and reply platform (“Spreadical ™”, “we”, “us”, or “our”).

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Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following types of information:

a. Business Information

  • Business name, address, industry, and contact details
  • User account details (e.g., name, email, phone number)

b. Customer Data (on behalf of your business)

  • Customer names, emails, and phone numbers (for review request purposes)
  • Review content and metadata (e.g., timestamps, platform source)

c. Usage Data

  • Log files, IP address, browser type, and device identifiers
  • Pages visited, time spent, and usage patterns

d. Communications

  • Emails or messages sent to or through Spreadical
  • Customer responses and feedback on review requests

2. How We Use Your Information

We use the information we collect to:
  • Provide and maintain the Spreadical platform
  • Automate and manage review collection and response workflows
  • Analyze customer sentiment and generate suggested replies
  • Improve our services, features, and user experience
  • Communicate with you about your account or service updates
  • Comply with legal obligations

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area, we process your personal data based on the following legal grounds:
  • Consent
When you voluntarily provide information
  • Contract

To fulfill our agreement with you

  • Legal obligation
To comply with applicable laws
  • Legitimate interest
To improve our service and prevent fraud

4. Sharing and Disclosure of Information

We do not sell your data. We may share your information with:
  • Service Providers
Cloud hosting, analytics, email/SMS providers
  • Legal authorities
If required by law, court order, or to protect rights
  • Business Transfers
In the event of a merger, acquisition, or asset sale

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time.

6. Your Rights

Depending on your location, you may have the right to:
  • Access, correct, or delete your personal data
  • Object to or restrict processing
  • Withdraw consent
  • Port your data to another service
  • File a complaint with a data protection authority
  • To exercise your rights, contact us at: spreadical@folio3.com

7. Data Security

We use industry-standard security measures to protect your data, including encryption, access controls, and secure data storage. However, no system is completely secure, and we cannot guarantee absolute security.

8. Third-Party Services

Spreadical may integrate with third-party platforms (e.g., Google, Yelp, Facebook) to collect or respond to reviews. Their data handling is governed by their own privacy policies.

9. International Data Transfers

If you are outside of the country where our servers are located, your information may be transferred and processed in countries that may not have the same data protection laws as your jurisdiction.

10. Children’s Privacy

Spreadical is not intended for individuals under the age of 16. We do not knowingly collect data from children.

11. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of significant changes by email or through the platform.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: spreadical@folio3.com